TERMS & CONDITIONS

Hong Ngoc Hotel

TERMS & CONDITIONS:

Payment policy:

  • No fee is applied for payment made by Visa card, Master card, AMEX.
  • Rates are subject to 10% tax and 5% service charge.
  • Easy to book and secured online payment with PCIDSS.

Check-in / out policy:

  • Check in: from 14:00.
  • Check out: no later than 12:00.
  • Early check-in: subject to room availability.
  • 50% of the room night will be charged for late check-out till 17:00 pm.
  • 100% of the room night will be charged for late check-out after 18.00 pm.
  • For guaranteed early check-in, room will be reserved the night before and charged at 100%.

Guarantee Policy:

  • All reservations must be guaranteed with a valid credit card ,otherwise our system will automatically cancel non-guarantee booking after 18:00 (local time) on the day of arrival.

Cancellations / No-Shows:

  • Cancellations received after 18:00 (local time) on your arrival date and no show is subject to a one Night Charge.
  • The refund process will take approximately 7 to 20 working days.

Complaints or Comments:

We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that we can attempt to resolve it immediately.

We are looking forward to welcoming you at HongNgoc Hotel. Should you require any further assistance, please do not hesitate to contact us.

With very best regards,

Reservation Department.